Payment and Delivery

vekem.com is a platform that operates with the concept of production to sales with industry experience. This provides our valued customers with the opportunity to have the best quality products at the best price.
Therefore, since production is determined on order, the delivery time varies between 2-7 business days.

About Your Order Address
We recommend that you specify an address where you can be reached during working hours in your order address. In case of a change in your order address, we kindly ask you to call our customer services and inform them of the change.

When Will My Order Arrive?
The delivery time of the shipped products varies according to weather and road conditions. Below, you can learn the estimated time your order will arrive based on the time commitments of SÜRAT KARGO.

In Case of Delay of Your Order
If your order does not arrive within the time notified to you, please contact customer services. vekem.com is not responsible for deliveries that cannot be made due to incorrect addresses.

Cargo/parcel shipments departing from Istanbul are valid for central branches in city centers.
Delays may occur in transportation times due to force majeure (accident, weather conditions, road closure, etc.).